Return and refund policy

REFUND POLICY

Right of withdrawal

You have fourteen (14) calendar days from delivery to the address indicated by the customer (in accordance with the provisions of articles 68 and following of Royal Decree 1/2007 -as amended by Law 3/2014-) to inform us that you are exercising this right.

The exercise of this right will be made without penalty and without the need to indicate the reasons, although the customer will have to pay the direct cost of returning the order to EL GAT AMB BOTES S.C.P.

To formalise your right of withdrawal, you should contact EL GAT AMB BOTES S.C.P.at the address info@elgatambbotes.comby filling in the withdrawal form enclosed. (DOWNLOAD DOCUMENT) to these Terms and Conditions as ANNEX 1 or by sending a reliable communication in lieu thereof.

Having received this communication, EL GAT AMB BOTES S.C.P. will tell you how to send the order to its facilities, which must be unused and with all its labels, packaging and, where appropriate, original documentation and accessories that came with it.

It shall take place within fourteen (14) calendar days from the date on which the customer has informed EL GAT AMB BOTES S.C.P. of its decision to exercise withdrawal.

The refund of amounts paid will be carried out as soon as possible and, in any case, within fourteen (14) calendar days from the date on which the customer has informed of his decision to withdraw by means of a reimbursement to the credit or debit card used to make the purchase.